STAFFING
DTS is a nationwide USA-based company and employs Transcriptionists, Voice Rec Editors, Quality Assurance Specialists, Team Leaders, and Managers from 38 states.
We utilize the most stringent hiring practices in the industry.
Potential employees must have a minimum of three years of experience in areas of specialty they are applying for at DTS;
Candidates must have completed and graduated from an accredited professional transcription school;
Candidates must pass a rigorous transcription test administered by DTS;
Candidates must have references from previous employers;
Candidates must pass a background screening;
All new Transcriptionists and Voice Rec Editors are placed on 100% full QA Review with 100% of work evaluated throughout the training process.
DTS compensation is among the highest in the industry, allowing managers to identify and select the top, most experienced candidates in the industry.
DTS adheres to all federal and state labor requirements for minimum wage compensation.
DTS administers a robust Continuous Professional Improvement Program for all employees.
- Our entire Production Team is audited at least quarterly, and a minimum Quality rating of 99% must be attained for continued employment.
- Ongoing individual training is provided regularly, along with detailed in-service training on Client Instructions.
Because DTS compensates top performers at the highest pay in the industry, Transcriptionists, Voice Rec Editors, Quality Assurance Specialists, Team Leaders and Managers often choose to stay at DTS for many years. Average tenure for our employees is 9 years. Because of our stringent selection process for new employees, DTS turnover rates are among the lowest in the industry. This contributes greatly to assuring we exceed the high quality standards and fast turnaround times that our Clients demand.
OFFSHORE CAPABILITIES
Because Clients are constantly being squeezed financially and are expected to do more with less, several DTS Clients find it necessary to have DTS manage their workflow with a lower-cost offshore alternative.
After careful vetting and trials, DTS has partnered with an offshore team for many years that is able to meet the stringent quality and turnaround times required to work for some of our most discerning clients. This is an excellent solution for clients who cannot afford to pay line counts that meet federal and state labor minimum wage requirements. We have developed a perfect blended solution in which DTS will assign our top Transcriptionists, Voice Rec Editors, Quality Assurance, and Team Leaders to work all departments with short turnaround times, while assigning offshore transcriptionists and Voice Rec Editors to work other areas of the Client that have longer turnaround times. This allows DTS to keep costs at a minimum, ensuring that Clients pay less and meet stringent budgetary goals.
Our offshore team must meet the same uncompromising performance expectations to work with DTS:
- Potential candidates must have a minimum of three years of experience in areas of specialty they are applying to work in;
- Candidates must have completed and graduated from an accredited professional transcription school;
- Candidates must pass a rigorous transcription test administered by DTS;
- Candidates must have references from previous employers;
- Candidates must pass a background investigation;
- All new Transcriptionists and Voice Rec Editors are placed on 100% full QA Review with 100% of work evaluated throughout the training process.
- DTS Management conducts weekly training sessions with the Offshore Team to discuss Client Instruction details, continuous feedback from QA Managers, and for ongoing training.
- Because DTS compensates our Offshore Team with the highest compensation in the industry, our Offshore Team has been with us for many years and is the best offshore team in the industry. They are an extension of our domestic staff and perform at the same high levels as their domestic counterparts.
Transparency Yields Integrity – DTS will never offshore any business without a Client’s knowledge. We provide full detailed billing showing exactly which Team members performed work on each report, and where they are located.
OUR MANAGEMENT TEAM
The DTS Management Team has over 80 years’ combined healthcare, legal and corporate consulting experience. Our Team provides expert Implementation Consulting services to fully customize workflows according to Client needs, while integrating our state-of-the-art platform to work seamlessly with current workflow processes. This ensures Providers will not have to change anything with regards to dictation habits, which guarantees that your transition to DTS will be a simple, straightforward process.
Clients place confidence in a partnership with DTS knowing they will always receive the highest level of service and technology in the industry.
DTS BOASTS THE BEST HELP DESK/CUSTOMER SERVICE IN THE INDUSTRY!
We simply have the BEST, most experienced support system in the industry! If a problem occurs after hours, the last thing Clients want is to be put on hold or wait for a call back. Our Help Desk is staffed 24/7/365 by DTS Senior Management. We never outsource our Call Desk to an outside service. All after hours calls are handled by the DTS Manager On-Call for guaranteed, on-the-spot immediate responses and resolutions. Whether it’s 3 p.m., or 3 a.m., the DTS Manager On-Call will answer your call and resolve your concern. We’ve always got your back, so you can focus on doing what you do best – taking care of patients.
